Frequently Ask Questions

  1. Look up the medication you need.

  2. Select the “Buy” button for the medication you want.

  3. Click “Continue to Checkout” to complete your purchase, or repeat steps 1 and 2 to add more medications to your cart.

  4. Create an account and follow the simple instructions to finish placing your order.

You will receive one email confirming your order and another email once your order has been shipped.

Contact us toll-free at 00000000000. We’re happy to assist with your phone orders and answer any questions you may have.

We’re available 365 days a year. If all of our customer service representatives are assisting other callers, please leave a message and a member of our team will return your call the same day.

Once you place your order, the details you provided will be reviewed and prepared by our Trusted Medicines. After approval, your order status will be updated to Approved and moved to Processing. It will then be shipped the next business day.

 
 

We work hard to keep our prices as low as possible without compromising service or quality. We do this by minimizing expenses wherever we can—maintaining low margins, operating with a small team, shipping in batches, encouraging repeat customers, and eliminating the need for a physical distribution center.

By moving our business online, we’ve reduced our overhead costs by 50%, allowing us to pass those savings on to our customers through more affordable pricing.

A generic drug is a medication that becomes available after the original manufacturer’s patent has expired. Once patent protection ends, other companies are allowed to produce and sell the same medication at a lower, more competitive price.

Generic drugs contain the same active ingredients as their brand-name counterparts and are manufactured to deliver the same therapeutic effect. Because the generic drug industry is strictly regulated, these medications must meet the same standards for safety, quality, and effectiveness as the original brand-name drug.

A generic drug is a medication that becomes available once the original manufacturer’s patent protection has expired. After this period ends, other companies are allowed to manufacture and sell the same medication at a lower, more competitive price.

Generic drugs contain the same active ingredients and are equivalent to their brand-name versions, but are produced by different manufacturers. Due to strict regulatory standards, generic medications must meet the same requirements for safety, quality, and effectiveness, ensuring they provide the same therapeutic results as the brand-name drug.

We are dedicated to protecting the privacy of your medical and personal information. All information we receive is safeguarded in accordance with doctor–patient confidentiality laws.

Our Trusted Medicines ordering system uses the latest secure encryption technologies to ensure that all personal and credit card details are transmitted with the highest level of security and reasonable protective measures. We also have systems in place to help prevent credit card fraud. Any suspected fraudulent activity will be reported immediately.

We recognize that the privacy of the information you provide is extremely important. That’s why we are fully committed to protecting our customers’ confidentiality.

The information you share with us is never sold or distributed to other companies or third-party service providers. Your personal details, banking information, and transaction data are used solely to process your order and provide customer support.

We implement advanced security measures to ensure our website is safe and secure for customers. During transactions, we use 128-bit SSL encryption technology to protect credit card information while it is being transmitted.

Once processed, sensitive data is encrypted and stored on offline servers, making it inaccessible from the internet for added security.

Due to federal and local regulations, we are unable to accept returned medications once they have been shipped. However, in the unlikely event that your order is lost or does not arrive, we will promptly issue a refund or resend the package—whichever you prefer.

After delivery, refunds are available only if the product is faulty, damaged during shipping, or expired. If you experience any issues with your order, please contact us within one week of receiving it at contact@trusted medicines.com. Your claim will be carefully reviewed, and we will take appropriate action to prevent similar issues in the future.

If you believe you are entitled to a refund, please contact us directly before reaching out to your credit card company. We are unable to process refunds if a chargeback has already been initiated with your card provider.

Refund requests must be submitted within 60 days from the shipment date.

For payments made by bank transfer, refunds will be issued minus the $29.00 USD bank wire fee. Please note that all products remain our property until full payment has been received.

By selecting bank wire as your payment method, you agree to these terms and conditions.

Standard International Shipping – $29

Delivery to North America and Europe typically takes 5 to 7 business days. Please note that total delivery time includes payment authorization, order processing, and the carrier’s transit time.

You will receive a confirmation email once your order has been shipped. Shipping time officially begins from the moment you receive the shipment notification email.

Trusted Medicines operates from a jurisdiction where a prescription is not required. All medications offered are authentic and authorized for sale within that jurisdiction.

Add to cart